Return and Exchange Policy– Mohanlal Sons

Return and Exchange Policy

  1. Exchange & Return Process

Requests for return or Exchange of products purchased from our Mohanlal Sons portal, www.mohanlalsons.com, are required to be informed within 2-3 days from delivery of the product(s). Users can place their request to our Customer Care Team via email at online@mohanlalsons.com or call us at +91-9310884100.

  1. You are to send your details i.e. Order number/ Order ID and Reasons for Exchange and Return via email.
  2. We have 2 types of returns and Exchanges:
  3. a) Exchange at Store:

You can visit Mohanlal Sons stores i.e. nearest to your location for exchange or replacement, after your request has been received, processed and accepted by the Customer care team. We will communicate the entire acceptance on your registered email/ or phone number.

  1. b) Online Exchange:

You are requested to adhere to the below detailed process for exchanging the purchased products online.

  • After the delivery of the purchased product, if would like to exchange or return the product, kindly email us your order details of the existing product which you want to replace or return at online@mohanlalsons.com The existing product needs to reach us at Delhi head office or the nearest store and returns can be made in the following ways-
  • You may self-return the product to our Returns desk/Warehouse. The product should be properly wrapped and the must ensure that the product is unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order ID and Return ID of the returned product on the package.

 

  • You are required to courier the product on the below address: -

     Mohanlal Sons

     Corporate Office

     140, Anupam Garden, Sainik Farms IGNOU Road

     Opposite World Gym/ Jungle Cafe

     New Delhi- 110068

     Phone: +91-11-46564908/09

     Mobile no. +91-9310884100

For all self-shipped returns, you will be duly reimbursed the shipping costs in form of Mohanlal Sons E-gift card vouchers which are easily redeemable in your next purchase (maximum amount reimbursable is of Rs. 150 per order). You must share a scan copy of courier bill/receipt with us on online@mohanlalsons.com or Whatsapp us on +93-9310884100

The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should contain the weight of the return product.
  • Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.
  • The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company.
  • This is subject to your returns being inspected and successfully processed upon receipt at our end.
  • Once the product is received at our end, it will go through an internal quality check. After the product is verified, we will process the Exchange request.
  1. Term & Conditions of Exchange or Return:
  2. a) The returned product should be fresh, unwashed, unaltered and unused with the tag intact as it will be checked at our end.
  3. b) Returns or Exchanges are allowed with products of same price or higher.
  4. c) Returns or Exchanges at a store is valid only in India.
  5. Cancellation and Refund Policy
  6. a) Unavailable Item

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a E-gift card credit note will be initiated accordingly.

  • In case you have any complaints regarding the product, please ensure that you report it to us within 2-3 days of receiving the product.
  1. Refunds will be granted only in the following cases:
  • Genuine size issues, only for unused, unaltered garments with tags
  • Genuine quality issues
  • Packages lost in transit
  • If a wrong item has been delivered to you
  1. No refunds will be given in the following cases:
  • In case of design and colour variations
  • Products returned in a used or damaged condition

*Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

  1. E-coupons/Credit note will be issued in the below refund related scenarios:
  • Incorrect delivery address/Pin Code
  • Incorrect address including any form of a PO Box address
  • After 3 failed delivery attempts by the courier
  • Package refused by recipient
  1. Product Disclaimer

Embroidery and Colour

We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.

Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Colour Display

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

 

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